Right at Home are seeking an exceptional Branch Manager – or an experienced Care Manager ready to step up to lead develop and expand a high-quality home care service in Kildare.

You will be joining a values-led company that places dignity, respect, and compassionate care in every decision and interaction.

This is an opportunity to shape a thriving service, build a high-performing team, and make a meaningful difference in the lives of those we service and support.

You’ll have full autonomy on the day-to-day operation while also being supported by the Regional Business Manager, Specialist head-office functions, and a network of Branch Manager's.

If you’re driven by quality, passionate about delivering excellent care, motivated by developing people, and leading growth with integrity and full autonomy we’d love to hear from you.

Role & Responsibilities – Branch / Care Manager

Reports To: Regional Business Manager

This role ensures compliance with:

• Home Support Authorisation Scheme v2

• HIQA Standards

• Irish legislation and best practice

The Branch/Care Manager will leads employees, supports service users and families, and fosters a culture aligned with the company’s core values:

Our Values:

• Accountable – We take ownership and responsibility in everything we do.

• Authentic – We act with honesty, transparency, and integrity.

• Personable – We build meaningful, compassionate relationships.

• Thrive – We support people and teams to grow, develop, and succeed.

Key Responsibilities

Service Delivery & Operational Management

(Aligned with Accountability & Authenticity)

• Oversee daily operations ensuring safe, high-quality care that meets assessed needs.

• Ensure all care delivered is compliant, transparent, and documented accurately.

• Manage rosters, continuity of care, and service responsiveness.

• Ensure the branch meets HSE KPIs and Authorisation compliance.

• Act with integrity in all decision-making, demonstrating dependable leadership.

Quality Assurance & Compliance

(Aligned with Accountability)

• Ensure full compliance with HIQA standards and internal quality frameworks.

• Lead audits, incident reviews, and continuous improvement initiatives.

• Maintain accurate records under Data Protection and safeguarding legislation.

• Address non-compliance quickly and honestly, using it as a learning opportunity.

Leadership & Development

(Aligned with Thrive & Personable)

• Support all employees to thrive through coaching, supervision, guidance, and recognition.

• Encourage open communication, collaboration, and emotional safety.

• Deliver meaningful and supportive performance reviews.

• Empower teams to deliver person-centred care with confidence and competence.

• Promote staff wellbeing and retention strategies.

Client & Family Engagement

(Aligned with Personable & Authentic)

• Build warm, open, and trusting relationships with service users and families.

• Ensure care reflects the person’s choices, dignity, independence, and voice.

• Communicate openly, honestly, and compassionately in dealing with concerns or complaints.

• Conduct home visits to ensure quality, satisfaction, and service alignment.

Safeguarding & Risk Management

(Aligned with Accountability & Authenticity)

• Foster a culture where safeguarding is everyone’s responsibility.

• Ensure concerns are reported promptly, handled transparently, and escalated properly.

• Implement risk management plans and learning from incidents.

• Demonstrate honesty and clarity when managing difficult or sensitive situations.

Financial & Resource Management

(Aligned with Accountability)

• Manage branch budgets, employee hours, and resource allocation responsibly.

• Ensure efficient and ethical use of resources.

• Provide accurate financial and operational reporting.

Communication & Reporting

(Aligned with Authentic & Personable)

• Model clear, transparent, respectful communication with employees, service users, and stakeholders.

• Build positive working relationships with HSE personnel and external partners.

• Ensure timely reporting on quality, performance, incidents, and staffing.

Key Competencies

• Leadership & team motivation

• Communication & relationship building

• Problem-solving & decision-making

• Strong organisational and planning skills

• Knowledge of HIQA standards and HSE contract requirements

• Understanding of safeguarding and risk management

• Emotional intelligence and resilience

Core Behaviours (Based on Company Values)

Accountable

• Takes ownership of decisions, actions, and outcomes

• Follows through consistently and reliably

• Leads by example in ethical practice and compliance

Authentic

• Acts with honesty and transparency

• Communicates openly and respectfully

• Builds trust through integrity and consistency

Personable

• Demonstrates empathy, compassion, and approachability

• Builds warm, respectful relationships with staff and service users

• Treats everyone with dignity, kindness, and understanding

Thrive

• Encourages growth, learning, and improvement

• Celebrates staff achievements and progress

• Promotes a positive, energised, and forward-focused culture

Right at Home is an equal opportunities employer

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